Is Clash of Clans safe?
Clash of Clans
Clash of Clans is one of the calmer big online games for a teenager. Chat is text only and filtered, younger players are kept in family-friendly clans, and Apple does not flag loot boxes. The catches are ad tracking, constant offers for gems, and an EU consumer action opened in September 2026.
#19of 78 in Streaming, music and games
Medium confidence- Maker
- Supercell (Helsinki); Tencent agreed to buy 84.3% in 2016
- App Store age rating
- 13+, frequent guns or other weapons, messaging and chat
- Used to track you (Apple label)
- User ID, device ID, product interaction, advertising data
- Loot boxes
- Not flagged on the App Store listing
- Purchases
- Gems from $0.99, Gold Pass $4.99 to $6.99; Supercell items up to $99.99
- Chat
- Text chat inside clans only, filtered by age
- EU consumer action
- Opened 30 September 2026, no finding yet
- Google Play downloads
- 500 million+
How the score breaks down
The overall score is the weighted average of these factors. Scoring rules
Privacy30% of score
48 out of 100, WeakApple's label lists user and device IDs, product interaction and advertising data as used to track you. Supercell's policy shares device IDs with ad partners and builds a cross-device graph, with consent only where law requires it. It says players under 16 get no personalised ads.
Security30% of score
58 out of 100, FairSupercell ID logs in with one-time codes sent by email, not passwords, but offers no authenticator app. We found no public bug bounty, only a security contact. A 2016 forum breach did not reach game accounts. Account theft through outside gem and account sellers is common.
Transparency and control15% of score
62 out of 100, FairAd consent and personalised offers can be changed in the game settings, and deletion and access requests go through in-game support. Younger players get a limited experience, and Apple lists age assurance and parental controls in the app. Spending and time limits rely on the phone.
Scams and harmful content15% of score
62 out of 100, FairContact with strangers is limited to text chat inside clans, which runs through an age-tailored word filter with reporting; Supercell says young players can join only family-friendly clans. Apple does not flag loot boxes, but gem offers and the Gold Pass push spending.
Regulatory record10% of score
82 out of 100, GoodWe found no fine or order that names Clash of Clans. On 30 September 2026 EU consumer authorities opened a coordinated action against Supercell after a market check flagged the game's virtual-currency sales. That is an opened case, not a finding, so we take three points off 85, our start for apps with no finished regulator review.
Is Clash of Clans safe for kids?
For most teenagers, yes. Clash of Clans is a base-building strategy game in which players only meet each other through clans, and the chat there is text only and filtered. Apple's listing does not flag loot boxes. The risks sit elsewhere: the game tracks players for advertising, it sells gems at every pause in progress, and in September 2026 EU consumer authorities opened an action against Supercell that names the game.
We score it 59/100, a little above Fortnite (57) and Roblox (55), and well below Minecraft (69). It has no fines on record. Its weakest point is privacy.
Who you meet in a clan
Clash of Clans has no voice chat. Contact happens in a clan, where members chat, donate resources and take part in events together. Clans can be open to anyone, invite-only or closed, so a child who joins an open clan will talk with strangers.
Supercell's parent guide, written with the online-safety group Internet Matters, describes three layers of protection. Every chat message, player name and clan description passes an automatic word filter, which is stricter for young players and blocks attempts to share personal details or links. Players below the local age limit can join only family-friendly clans. Messages can be reported from the chat, and Supercell says moderators review reports within 72 hours and use detection models on chat as well.
That is a narrower channel than the open voice chat the FTC criticised in Fortnite or the user-made worlds of Roblox. It only works if the birth date in the game is real, because the filters and clan limits follow the age the player gives.
What Supercell collects and shares
Apple's privacy label lists four data types as used to track you across other companies' apps and websites: user ID, device ID, product interaction and advertising data. Linked to your identity are purchase history, coarse location, email address, gameplay content, support messages, usage and diagnostics. On Google Play, Supercell says app interactions and device IDs are shared with other companies for analytics and advertising.
The privacy policy, last changed on 11 March 2026, goes further than the label. Supercell relies on its "legitimate interest" to show personalised ads in the game and elsewhere, and asks for consent where the law requires it, as in the EU. It shares advertising IDs with ad partners and may ask a vendor to target lapsed players on other apps. It and its partners link browsers and devices into a "device graph". Chat logs, IP addresses and device IDs are collected from every player.
The protections are for children. The policy says Supercell's games are not directed at under-16s, and that players who give an age under 16, or a lower local threshold such as 14, get fewer social features and only the data processing the game needs. The parent guide adds that young players see no personalised ads or offers. Adults can turn off ad consent in the game settings and on the phone through "Allow Apps to Request to Track" on iPhone or ad personalisation on Android.
Gems, the Gold Pass and the EU case
The game is free, and money buys time. Gems skip building and training timers, and the Gold Pass, sold for $4.99 or $6.99 in the US App Store, unlocks extra rewards each season. Supercell says its in-app purchases range from $0.99 to $99.99 in US stores. Players can also buy on the web through the Supercell Store, which needs a Supercell ID. Apple does not flag loot boxes here, though it does for Supercell's farming game Hay Day.
In September 2024 the Norwegian Consumer Council and 21 other consumer groups filed a complaint with EU authorities about premium virtual currencies in games including Fortnite, EA Sports FC 24, Minecraft and Clash of Clans. The EU's Consumer Protection Cooperation network then ran a market check. On 30 September 2026 it opened coordinated actions against nine companies, including Supercell, and flagged Clash of Clans for further assessment. The authorities want real-money prices shown next to items, no currency bundles that force overspending, a clear 14-day right of withdrawal, fair terms and safeguards for children.
An opened action is not a finding, and Supercell has not been fined. Because the release names Clash of Clans, it counts as an open inquiry into the game: we start from 85 and take three points off, the same as for Minecraft. Supercell's Hay Day is not among the games named, so on that page the action is only context and takes two points off 88, our start for apps that no regulator is looking at. We will update both pages when the authorities report.
Account security
Supercell ID replaces passwords with one-time codes sent by email. That stops password reuse, but the account is only as safe as the email inbox, and there is no authenticator app option. We found no public bug bounty, only a security contact address in Supercell's security.txt file. In January 2017 Supercell disclosed that attackers had used a vBulletin flaw to reach its forum in September 2016; it said game accounts were not affected.
The common attack is social. Sites that sell gems or accounts cheaply often ask to log in to the account to "deliver" items, which Supercell says can end with the account stolen. Supercell's guide warns that the only real purchases happen inside the game or on supercell.com, and that verification codes should go to no one except Supercell support.
How to set it up for a teenager
- Create a Supercell ID with an email address you control, and give the game your child's real birth date.
- Lock purchases on the phone: Ask to Buy or Screen Time on iPhone, Family Link approval on Android. Leave no card saved in the Supercell Store.
- Pick a closed or invite-only clan run by friends, and show your child how to report a message and leave a clan.
- Tell them never to share an email verification code, and that gem sellers and account traders steal accounts.
- For a break from the game, a parent can ask Supercell support for a self-exclusion and have the account restored later.
How we scored it
Privacy (48) is the weakest factor because Supercell tracks players for advertising and its policy allows more sharing than the label shows. Regulatory record (82) is the strongest: no fines, with three points off for the EU action opened in 2026 that names the game. Transparency and control and scams and harmful content (both 62) reflect filtered, text-only clan chat and a restricted mode for young players, offset by heavy gem selling and few in-game spending controls.
Questions people ask
What age is Clash of Clans appropriate for?
Apple rates it 13+ for frequent guns or other weapons and infrequent cartoon violence, and notes messaging and chat. Supercell sets no general age limit of its own, but its privacy policy says its games are not directed at children under 16, and younger players get a restricted version with tighter chat rules. For a child under 13 we would set up the account with a parent's email and keep purchases locked on the phone.
Can strangers talk to my child in Clash of Clans?
Only inside a clan. Clash of Clans has text chat for clan members, and clans can be open to anyone, invite-only or closed. Every message passes an automatic word filter that is stricter for young players, and Supercell says players under the local age limit can join only family-friendly clans. Show your child how to leave a clan and how to report a message.
Does Clash of Clans have loot boxes?
The App Store listing does not flag loot boxes, unlike games such as Free Fire. Most spending is on gems, which speed up building and training, the Gold Pass and special offers. That spending is the main money risk, with items from $0.99 and Supercell purchases up to $99.99 in US stores.
Is Clash of Clans owned by a Chinese company?
Supercell is based in Helsinki and runs the game, but Tencent, the Chinese technology group, agreed in 2016 to buy 84.3% of the company for $8.6 billion. Supercell said it would keep operating independently. Its privacy policy names Supercell Oy in Finland as the company responsible for your data, under EU law.
How do I get a refund for a Clash of Clans purchase my child made?
On iPhone, ask Apple for the refund through its billing support, because Supercell cannot refund App Store purchases. On Android, email [email protected] or use in-game support with the game name, the account name and the Google receipt showing the transaction ID. Supercell says purchases are normally non-refundable but that exceptions are possible.
Is the EU investigating Clash of Clans?
Yes. On 30 September 2026 the EU's network of consumer authorities opened coordinated actions against nine game companies, including Supercell, after a market check flagged Clash of Clans among nine games. The authorities want real-money prices shown, no confusing currency exchanges or forced bundles, a clear 14-day right of withdrawal, fair terms and safeguards for children. No breach has been found so far.
Sources
- 1.Clash of Clans App Store listing and App Privacy label (opens in a new tab) · Apple App Store, 2026
- 2.Clash of Clans data safety (opens in a new tab) · Google Play, 2026
- 3.Supercell Privacy Policy (effective 11 March 2026) (opens in a new tab) · Supercell Oy, 2026
- 4.Parent's Guide (opens in a new tab) · Supercell Oy, 2026
- 5.Consumer protection authorities ramp up action to protect gamers' rights (IP/26/2018) (opens in a new tab) · European Commission, 2026
- 6.Report on virtual currencies in gaming: Getting played (opens in a new tab) · Norwegian Consumer Council (Forbrukerrådet), 2024
- 7.Clash of Clans Maker Hacked (opens in a new tab) · Infosecurity Magazine, 2017
- 8.Tencent to buy world's top mobile game firm from SoftBank (opens in a new tab) · The Korea Times, 2016