Mrsool

Is Mrsool safe?

Mrsool is reasonably safe for everyday errands in Saudi Arabia, with no breach, fine or regulator order on record, but it asks more trust of you than a restaurant delivery app. Freelance couriers bid on your request, chat with you, buy the goods for you and often collect cash at your door. And Apple's privacy label lists your contact details as used to track you and linked to third-party advertising. We score it 53/100, just below HungerStation (54) and Jahez (55).

How Mrsool differs from other delivery apps

Mrsool, run by Mrsool Application Company for Communications and Information Technology in Riyadh, launched on the App Store in 2015 and has about 2.3 million ratings in Saudi Arabia, slightly more than HungerStation. It delivers "anything from anywhere": restaurant food, groceries, pharmacy items, car parts, cooking gas. It also offers parcel sending, battery jump-starts, furniture moves and an agent service that handles government and business paperwork for you.

The model is a marketplace. You post a request, nearby couriers offer a delivery fee, and you choose one. The app description promises "live and direct chat with the driver" and lets you "accept the delivery fee you want". The courier buys the items and you pay for the goods plus the fee on delivery, in cash or electronically. Couriers use a separate app, Maraseel, launched in 2025.

That model is what sets the risk. Mrsool's terms say it is "only an intermediary between the two parties" for complaints about delivery and give no warranty on the service.

Couriers, cash and strangers

The terms ask couriers to prove their identity on request and to declare that they have no conviction for crimes against honour or trust and no arrest warrant. They ban using the platform to transport or collect cash, cheques or other money, or to ask a courier to pay or collect money outside the app's payment methods. Customers who abuse couriers or staff can lose their account permanently, without a refund of money owed. Mrsool keeps the right to refuse service to anyone under 18 and deliveries in or around primary and middle schools, and does not carry items worth more than SAR 5,000.

These rules help, but you still give your address and phone contact to a freelancer you picked from a list. Google Play says the app collects in-app messages, voice recordings and photos, which fits courier chats and receipt photos. The App Store rates the app 4+, while the privacy policy says the app is not meant for minors and does not check ages, and the terms let Mrsool refuse anyone under 18. We score scams and harmful content at 50, the same as inDrive, which uses a similar bidding model for rides.

What Mrsool collects

Apple's label is broad. Contact info is used to track you across other companies' apps and websites and is linked to third-party advertising. Location and contact info are used for Mrsool's own marketing. Purchases, financial info, location, user content, usage data and diagnostics are used for analytics.

The privacy policy adds items the label does not show: full name, national ID or iqama number, date of birth, nationality, national address, bank account details and proof of address. It says targeted ads and direct marketing need your explicit consent and that data is not shared with third parties without it. Google Play goes further and says no data is shared at all, which Apple's label contradicts. We score privacy on the broader picture, 40.

The policy is clearer than most

Mrsool's policy, in Arabic and English, is written around Saudi Arabia's Personal Data Protection Law. It names the company, its registration number 7007295574, an address in Riyadh's Al Narjis district and a data protection email. It says data is stored in Saudi Arabia, with transfers abroad only where the law allows. Unusually, it lists retention periods by data type: browsing and technical data 6 months, messages to support 1 year, e-commerce data 3 years, cybersecurity logs 5 years and financial data 10 years.

The policy has no date, and access, copies and deletion all go through email rather than a button described in the policy. Google Play says a deletion route exists.

Security and record

We found no reported breach of Mrsool data. The policy promises encrypted channels for sensitive data and a report to the data regulator SDAIA within 72 hours of any incident, with notice to you if it could harm you. We found no bug bounty on HackerOne or Bugcrowd and no security.txt on mrsool.co.

We searched English and Arabic sources and found no fine or order against Mrsool. Saudi Arabia's competition authority published draft rules for delivery apps in March 2025 without naming any company.

How to use Mrsool more safely

1. Pay by card in the app where you can; a card payment leaves a record if a courier overcharges.
2. Ask the courier for a photo of the shop receipt in the chat before you pay for goods.
3. Keep all contact inside the app chat and report couriers who ask for money transfers.
4. Tap "Ask App Not to Track" on iPhone and refuse marketing consent.
5. Give your ID number only for services that need it, such as the paperwork agent.

How we scored it

Regulatory record (85) is Mrsool's strongest factor: no fines in about 11 years, though no regulator has examined it. Privacy (40) is the weakest, because Apple's label ties your contact details to tracking and ads and the policy collects ID numbers. Transparency and control (58) gains from fixed retention periods.